COMPUTING OPERATIONS - 1999-2000
Appendix A - Computing Support Staff

The computing support staff, with the current distribution of their effort, are listed below. Individual contact information for the staff can be found on the Web at: http://www.pa.msu.edu/services/computing/staff/

Full time devoted to computer support:

       Margaret Wilke - Head of Computer Operations
              -- manage department computers, network and PA Helpdesk 
              -- install and manage group and individual computers
              -- administration and supervision
              -- troubleshoot hardware and software problems
              -- assist groups and individuals with purchases
       George Perkins - Computing Applications Physicist
              -- troubleshoot hardware and software problems
              -- maintain department network
              -- install and maintain software
              -- install new hardware
              -- provide information
       Rob Neary - Desktop Support Coordinator and NT Administration
              -- manage departmental NT Domains
	      -- install and maintain central services for PCs and Macs
	      -- install and manage PCs and Macs
	      -- troubleshoot hardware and software problems
	      -- manage software licenses for PCs and Macs
       Darlene Salman - Physics Teaching Labs Microcomputer Coordinator
              -- troubleshoot teaching lab computer issues
              -- install and maintain teaching lab computers
              -- troubleshoot, install and upgrade non-teaching lab Macs
              -- answer Mac questions
              -- maintain documentation for laboratory courses
              -- instruct in proper lab computer use
Part time devoted to computer support:
       Barry Tigner - Electronics Shop Manager
              -- install and upgrade PC hardware and software
              -- answer PC questions
              -- troubleshoot PCs
       Bob Raine - Electronics Shop Technician
              -- PC hardware repair 
              -- network cabling 
       Mark Olson - Physics Teaching Labs Technician
              -- manage teaching labs
Computer Assistant Student Employees: 
       Organization of Computer Assistants
       All    -- Handle Helpdesk questions and requests.
       Jeff Bowes
              -- Windows and Macintosh support
       Jazcek Braden
              -- CMP Alpha cluster system management
	      -- CMP sub-group requests 
              -- Linux and BSD system management
              -- Install Unix and Linux application software
       Jason Hicks
              -- Windows and Macintosh support
       Nick Kreucher
              -- Primary PA Helpdesk coordinator
	      -- PA Helpdesk system modifications
              -- Astronomy group Sun (pavo/cygnus) system management
	      -- Linux system management for 346 Giltner systems
	      -- Linux system management requests
              -- Install Unix and Linux application software
       Khoa Lam
              -- Windows and Macintosh support
       Chris Wilkinson
              -- Astronomy Linux cluster system management
              -- Install Linux application software

If you have comments or questions about this information,  please send mail to Margaret Wilke: wilke@pa.msu.edu

Updated: 1999.11.10 (Wednesday) 11:25:27 EST by Margaret Wilke.