Dept. of Physics & Astronomy
Michigan State University
Biomedical Physical Sciences Bldg.
567 Wilson Road, Room 1209
East Lansing, MI 48824
Helpdesk Phone: (517) 884-5460 FAX: (517) 353-4500
To obtain help in solving computer problems, register an account on http://helpdesk.pa.msu.edu/ and create a Helpdesk Case via the web interface. Once you've registered, you can use this helpdesk system account to submit cases from then, logging on with the same E-mail address and password.
It is best if you register using an E-mail address ending in "msu.edu", as then you will be allowed to use E-mail for follow-up messages instead of having to log into the web interface each time.
When submitting a computing helpdesk case, please provide as COMPLETE INFORMATION as possible about the nature and circumstances of the problem.
Note: the P-A helpdesk website is not highly secure - net traffic for user login and case submission & viewing is not encrypted. Don't use the same password you might use on other sites with higher security levels.
The helpdesk system may also be used completely via E-mail. We have E-mail addresses configured to accept incoming problem ticket requests for each of the three departments we provide support for:
- firstname.lastname@example.org for Physics & Astronomy
- email@example.com for Physiology
- firstname.lastname@example.org for Microbiology & Molecular Genetics
E-mail about problems sent to other addresses will automatically be lowered in priority relative to properly submitted helpdesk cases.
We also have a Support Web Site which has numerous "How To" articles on common tasks and problems. This site is currently accessible only from on campus network addresses, so if you are off campus, you will need to make a VPN connection to see it.